Effective date: 01 July 2026
Veltranique respects the privacy of learners, mentors, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in connection with our floristry education services in Australia. We handle information in a manner consistent with applicable Australian privacy principles and sector guidelines for education providers.
Information we collect may include identity and contact details (such as name, email address, and phone number), enrolment choices, payment references, interaction history, assessment submissions, feedback, and basic technical data generated by site usage. When learners participate in workshops or events, limited health or access notes may be recorded to support safe participation. Where permitted, we also keep records of communications with our support team.
We collect information directly from you through forms, email, phone, and messaging tools, as well as automatically through cookies and similar technologies for analytics and site performance. Cookies help us understand aggregated engagement, remember preferences, and maintain security features. You can adjust browser settings to manage cookies; some features may operate with reduced personalisation if cookies are restricted.
We use personal information to provide learning services, manage enrolments, process payments, issue certificates, deliver support, communicate updates, and improve curriculum design. With your consent where required, we may send course announcements or marketing messages that you can opt out of at any time. Operational notices relating to safety, scheduling, or policy changes may be sent irrespective of marketing preferences as they are necessary for service delivery.
We disclose information to service providers who support our operations, such as payment processors, learning platforms, communication tools, and analytics vendors. These providers are engaged under appropriate terms and are only authorised to process data for agreed purposes. Where services involve processing outside Australia, we take reasonable steps to ensure comparable safeguards consistent with relevant standards.
We maintain administrative, technical, and physical measures designed to protect information against unauthorised access, alteration, or misuse. Safeguards include access controls, encryption in transit where applicable, and staff guidance on handling learner data. While *** system is entirely immune to risk, we review practices periodically and refine controls to address emerging threats and operational needs.
You may request access to, or correction of, your personal information held by us. Requests are handled within a reasonable timeframe subject to legal and operational considerations. To exercise rights or to raise a privacy query, please contact our team using the details provided below. We may ask for verification to protect your information from unauthorised disclosure.
Our website may reference internal pages such as Legal for policies and enrolment conditions. We do not publish third-party advertising on our site. Links to external social media in our footer are provided for community updates; interactions on those platforms are governed by their respective policies.
Data retention is guided by course administration needs, regulatory considerations, and dispute resolution windows. When information is *** longer required, we take steps to de-identify or securely delete records in line with our retention schedules and applicable guidance. Aggregated analytics derived from cookies may be retained to support long-term curriculum planning.
We may update this Privacy Policy to reflect changes in services, laws, or operational practices. Revised versions will be posted on this page with an updated effective date. Significant changes that materially impact how we handle personal information may also be communicated through direct notices where appropriate.
Contact: Veltranique@outlook.com • Phone: + (61) 42 975-83-16 • Address: 18 Flinders Lane, Melbourne VIC 3000, Australia.
